Viable Raises $3.9M in Funding


Viable, a San Francisco, CA-based analytics startup using artificial intelligence to automate text analysis of customer feedback, raised $3.9m in pre-seed and seed funding.

The round was led by Craft Ventures and Javelin Venture Partners.

The company intends to use the fudns to bring to market its qualitative feedback analysis AI tool.

Co-founded by Dan and Jeff Erickson, Viable provides analytics software for making customer feedback actionable with automated aggregation, structuring, and analysis of text. With the software, companies can ask any question and in seconds get plain language answers from their customer surveys, helpdesk tickets, app store reviews, and more.

Viable uses the GPT-3 language model, from AI research and deployment company OpenAI, to extract immediate insights in customer surveys, helpdesk tickets, and app store reviews at enterprise scale.