Sharpen Technologies, an Indianapolis-based developer of an agent-first omni-channel cloud contact center platform, secured $15m in funding.
Investors included Allos Ventures LLC, Cultivation Capital, Elevate Ventures, Jupiter Peak LLC, Collina Ventures, IU PhV, F&M Investment Office LLC, and Lightchain LLC, the family office of Rodger Riney, founder and former CEO of Scottrade.
The company intends to use the funds to grow sales and marketing teams and expand product portfolio.
Founded in 2011 and led by Mike Simmons, chairman and CEO; Ashley Vukovits, consulting chief financial officer; Pam Hynes, chief operating officer; Kevin Schatz, chief technology officer; and Ty Baldwin, chief revenue officer, Sharpen Technologies is a customer experience technology provider that offers a cloud-native, agent-first, omni-channel contact center platform. Its proprietary Agent Experience Score (AXS) gives contact centers a new way to measure and track performance and the overall agent well-being.
In conjunction with the funding, David Kerr of Allos Ventures joined Sharpen’s board of directors.