Anywhere365, a Rotterdam, The Netherlands, and Atlanta, GA-based contact center and enterprise dialogue management solution provider, received a €40m strategic investment from Bregal Milestone.
The company intends to use the funds to accelerate its expansion through both organic growth and buy-and-build activities.
Founded by Gijs Geurts, who will retain a majority interest in the company, Anywhere365 provides an omnichannel Contact Center and Enterprise Dialogue Management platform that streamlines communications for global companies with complex customer service needs.
The global Anywhere365 Dialogue Cloud uses AI, machine learning and Microsoft Azure to assess, route, and translate customer inquiries on all channels (web, chat, email, voice) and maximize the use of Skype for Business, Microsoft Teams and Direct Routing for Cloud Contact Centers. It can be natively embedded within CRM and ITSM platforms, such as Dynamics CRM, Salesforce, and ServiceNow. FinSMEs 23/12/2019
The company has more than 1,000 customers in 54 countries, including multinationals such as Philips, Royal Dutch Shell, Rabobank, Société Générale, Nestlé and specialized enterprises such as Swarovski, DHL and USG People.