ServiceNow (NYSE: NOW), a Santa Clara, California-based provider of a cloud‑based platform and solutions that deliver digital workflows that improve experiences and productivity for employees and the enterprise, is to acquire the cognitive search capabilities of Attivio, an AI-powered answers and insights platform company based in Boston, MA.
As part of the transaction, whose amount was not disclosed, select Attivio R&D employees will join ServiceNow’s engineering team.
With the addition of Attivio’s search engine, ServiceNow will move beyond keyword-based search to deliver conversational AI and search experiences at scale to customers.
Attivio’s AI-powered search capabilities will help ServiceNow better understand the meaning behind natural language searches on the Now Platform to deliver relevant, personalized results that users can act on right from the search results window.
By integrating Attivio into the Now Platform, the company plans to enhance search natively across its IT, Customer and Employee workflows through the ServiceNow Service Portal, Now Mobile app and Virtual Agent chatbot solution.
Attivio builds on previous AI acquisitions, including transactions with Parlo, FriendlyData and Qlue.
The acquisition’s announcement follows the appointment (by year‑end 2019) of Bill McDermott as President and Chief Executive Officer and a member of the Board of Directors. McDermott will succeed John Donahoe, who is stepping down from ServiceNow to become President and Chief Executive Officer of Nike in January 2020.
To ensure the smooth transition, Donahoe will remain ServiceNow’s CEO through the transition period and will retain his seat on the company’s Board of Directors for the remainder of his current term, ending in June 2020.