smoope GmbH, a Stuttgart, Germany-based developer of a Business-To-Consumer communication solution, received a venture funding of undisclosed amount.
Backers included High-Tech Gründerfonds (HTGF) and an unnamed business angel.
The company intends to use the funds for staffing, setting up marketing/sales and technical development.
Co-founded by Halil Mandal and Eleftherios Hatziioannou, Smoope provides a Mobile Customer Service “Service To Go”, which connects businesses to their customers via instant messaging. Employees can work on a web app which can be used from any connected device (PC, laptop, tablet, smartphone). The system can also be integrated into the existing business infrastructure (CRM tools, other mobile apps).
Customers on the other side only have to download the free mobile app once.
More than 100 companies have signed up for the public beta version so far to test this whole new B2C channel.