Luminoso Technologies, a Cambridge, MA-based artificial intelligence (AI) and natural language understanding (NLU) company that provides AI-powered customer insights, closed a $10m Series B funding.
The round was led by DVI Equity Partners, with participation from Liberty Global Ventures, DF Enterprises, Raptor Holdco, Acadia Woods Partners, and Accord Ventures, among others. In conjunction with the funding, DVI managing partner Robert Griffin, joined Luminoso’s board of directors.
The company will use the proceeds to expand and scale its team as its customer base continues to grow internationally.
Led by Adam Carte, CEO, Luminoso is an artificial intelligence (AI) and natural language understanding (NLU) company that enables companies to discover insights in their unstructured data. Its software applies AI to accurately analyze text-based data, for any industry, without setup time or training. The platform can analyze unstructured data natively in 14 languages, including Chinese, Korean, Japanese, and Arabic. Companies use the insights to streamline their contact center processes, monitor brand perception, and optimize the customer experience.