The amount of the deal was not disclosed.
Founded in 1997, Radialpoint provides technical support software and services for technology vendors and IT help desks to deliver enriched support experiences. Through the acquisition, AppDirect will provide partners with integrated support capabilities that will allow them to sell and support all of their cloud services leveraging Radialpoint’s technical support platform and expert sales and support staff.
Radialpoint’s executive team and all 80 employees will join AppDirect maintaining its offices in Montreal. Warren Levitan, Radialpoint’s President and CEO, will join AppDirect’s leadership team and will continue to lead Radialpoint as an independent subsidiary of AppDirect
Led by Daniel Saks, President and Co-CEO, and Nicolas Desmarais, Chairman & Co-CEO, AppDirect provides a platform that unites providers, developers and consumers of cloud services into a single ecosystem, facilitating businesses to find, buy, manage, monitor and get support for cloud services from a central location and delivering new opportunities to distribute, sell, and market cloud services. With the acquisition, the company will add Cloud Services Support for Microsoft Office 365, enterprise-grade support for any hardware, software or cloud challenge and consumer technical support.