Ingrid, a Stockholm, Sweden-based provider of a delivery experience platform, raised €21M in funding.
The round was led by Verdane, alongside Schibsted Ventures.
The company intends to use the funds to expand operations and development efforts.
Led by Piotr Zaleski, CEO, Ingrid connects retailers, carriers, and consumers to help e-commerce businesses drive sustainable growth and shoppers to personalize delivery and returns. From product discovery to potential return, its product portfolio covers the full customer journey.
With Ingrid, retailers can manage the delivery experience in a multi-dimensional environment including product-specific requirements, multi-channel and/or multi-market, and A/B test to optimise the consumer experience. Consumers receive personalised delivery options thanks to smart logic relying on AI that analyses location, timing, sustainability and more.
The company has processed more than 130M orders on its platform. Over 250 retailers use the service, including Paul Smith, ME+EM, GANT, Nudie Jeans, Samsoe Samsoe, NA-KD, and more.
With over 100 employees, Ingrid has offices in Sweden, Poland and the UK.
Commenting on the news, Piotr Zaleski said: “Everyone who has ever shopped online has had a bad delivery experience. Ingrid is here to change that. We’re entering a delivery-first era where delivery is no longer an afterthought. Product and price have traditionally been the two key decision drivers for consumers, but delivery is just as integral now. Retailers who don’t adapt to this reality will lose customers to competitors who provide personalised delivery via a wide network of well-known global players and hyper-local carriers. That’s where Ingrid comes in. We are positioned to drive fundamental change in the industry, helping mid-market and enterprise retailers create a delivery experience that drives purchases, customer loyalty and satisfaction.”
FinSMEs
20/03/2024