Nextiva, a Scottsdale, AZ-based provider of customer experience solutions, acquired Thrio, a Calabasas, CA-based contact center software company with expertise in AI-driven customer experience.
The amount of the deal was not disclosed.
Nextiva customers will gain immediate access to Thrio’s offerings.
Led by Edwin Margulies, CEO, Thrio is a maker of AI powered cloud contact center software which empowers agents to automate those processes that will make their jobs easier, quicker and more personalized for every customer.
Led by Tomas Gorny, CEO, Nextiva is a business communications company powering 100,000+ businesses and billions of conversations every year with its unified customer experience platform. From Established in 2008, the company secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021.
This is the second acquisition Nextiva is making in less than 2 years, starting with their investment in Simplify360 and now extending to Thrio.
FinSMEs
18/01/2024