Zenarate, a Palo Alto, CA-based natural language AI Simulation Training solution for customer and prospect-facing agents, closed a $15M funding round.
The round was led by Volition Capital.
The company intends to use the funds to expand operations and its business reach.
Led by Brian Tuite, co-founder and CEO, Zenarate AI Coach provides the “flight simulator” for customer service and sales agents, where agents in training are immersed in life-like conversation, screen, and chat simulations to master high-impact topics they will face with live customers and prospects.
Zenarate uses NLP and NLU to provide agents a life-like simulation training experience. With Zenarate’s AI Coach, newly hired and tenured agents in training role-play with their personal unbiased AI Coach, from home or office, using their own natural language without any scripting. Zenarate coaches agents on tone, soft skills, and best and required practices throughout their role-play simulation. Training leaders auto-certify agents to engage with live customers and prospects through their Simulation Scorecard and Simulation Call Listening.
To date, Zenarate has delivered more than 16 million agent simulations in 15 languages to name-brand clients in financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries in over a dozen countries, including the U.S., Canada, Mexico, Philippines, India, and Europe in 15 languages.
FinSMEs
27/06/2023