EvaluAgent, a Middlesborough, UK-based provider of contact center quality assurance and performance improvement software, raised $20M in Series A funding.
The round saw participation from PeakSpan Capital.
The company intends to use the funds to further enrich its QA + WEM products, expand its fully-remote team, and support customers in new and existing geographies.
Led by CEO Jaime Scott, EvaluaAgent is a Quality Assurance (QA) and performance improvement platform that helps contact center agents have conversations with customers. Its software combines artificial intelligence with bits and pieces of traditional QA to improve the efficiency and effectiveness of QA teams. By automating administration and streamlining workflows, this approach enables teams to evaluate multiple interactions, quickly identify areas for improvement, and hold meaningful coaching conversations all in one platform.
The company has seen revenue grow nearly fivefold over the last three years, with customers ranging from Fortune 500 enterprises to mid-market business process outsourcers to growing tech companies.
FinSMEs
26/06/2023