EdgeTier, a Dublin, Ireland-based company that helps customer contact centers improve customer experience using AI, raised €6M in Series A funding.
The round was led by Smedvig Capital, with participation from Episode 1 and Act Venture Capital.
The company intends to use the funds to grow its headcount from 22 people to 70 across its Irish and Spanish bases over the coming 24 months. The team is hiring across product, commercial, and operations functions to meet its product roadmap.
Founded by Shane Lynn PhD, Bart Lehane PhD, and Ciarán Tobin, EdgeTier enables contact centers to improve their customer experience with AI. Its advanced AI platform analyses conversational data in real-time to offer a deep understanding of customer attitudes, detect subtle issues as they arise, and improve agent performance with assisted responses and training based on performance analysis. The SaaS platform leverages natural language processing to monitor customer conversations across all channels, 24/7, in multilingual environments.
The company operates in more than 20 countries across Europe and the Americas, processing billions of messages through their systems for household-name clients, including Abercrombie & Fitch, LoveHolidays, Holiday Extras, CarTrawler, RyanAir, TUI Travel, Electric Ireland, Tipico, and Betclic.
FinSMEs
13/06/2023