Uniphore, a Palo Alto, CA-based company providing conversational AI and automation solutions, acquired Red Box, a Nottingham, UK-based provider of an open enterprise platform for capturing voice, screen and metadata from conversations.
The amount of the deal was not disclosed.
Red Box’s proven track record in capturing and securing every voice and screen conversation, in real-time and post call, is a strong addition to Uniphore’s portfolio and will bolster the capabilities of the Uniphore X platform, which global enterprises use to derive value from every conversation.
With the acquisition, Uniphore will offer benefits to customers, including:
- Complete data sovereignty and ability to freely access aggregated voice data
- Ability to extract rich insights and deliver automation from real-time and AI-ready voice and screen data at scale
- Accelerated time to value of its products for self-service, agent assistance and analytics through faster and secure capture of voice and screen data
- Ability for organizations to migrate to a modern architecture that is scalable.
Led by CEO Richard Stevenson, Red Box specializes in dedicated voice with over 30 years’ experience in empowering organizations to capture, secure and unlock the value of enterprise-wide voice. Conversa by Red Box is an open microservices-based, enterprise voice platform that captures and secures millions of calls daily for thousands of customers around the world. It is used by organizations across financial services, contact center, government, and public safety sectors.
Led by CEO Umesh Sachdev, Uniphore provides a platform that combines conversational AI, computer vision, emotion and tonal analysis, workflow automation, and RPA (Robotic Process Automation) with a business-user-friendly UX in a single integrated platform to improve customer experiences across industries.
FinSMEs
03/02/2023