Uniphore, a Palo Alto, Calif.-based Conversational Service Automation (CSA) platform, raised $140m in Series D funding, bringing the total funds invested in the company to $210m.
The round was led by Sorenson Capital Partners with participation from Serena Capital, Sanabil Investments, Cisco Investments, March Capital Partners, National Grid Partners, Chiratae Ventures, Iron Pillar Fund, and Sistema Capital. In conjunction with the funding, Rob Rueckert, Managing Partner at Sorenson Capital Partners, joined Uniphore’s Board of Directors.
The company intends to use the funds to extend its technology and market leadership in AI, Automation and Machine learning across the enterprise, including a focus on video-based AI applications.
Led by Umesh Sachdev, CEO and co-founder, Uniphore is a global leader in Conversational Service Automation using voice, AI and automation to ensure that every voice, on every call, is heard. The company provides a platform that enables businesses globally to deliver transformational customer service via digital agents who take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent, in real-time, and engage their customers to build loyalty, improve customer experience and realize operational efficiencies.