Glia, a New York based provider of a Digital Customer Service, acquired Finn AI, a Vancouver, BC-provider of an AI-powered chatbot platform for banks and credit unions.
The amount of the deal was not disclosed.
With the acquisition, Glia makes Finn AI’s proven conversational AI solutions an integral part of its Digital Customer Service (DCS) platform. This unified solution will enable financial institutions to provide customers with a seamless digital experience across both virtual and human assistants, boosting customer satisfaction while driving new operational efficiencies.
Led by CEO Jake Tyler, Finn AI is an AI-powered virtual assistant platform for banks and credit unions. Its virtual assistant makes banking easier and more convenient for customers while delivering the operational efficiencies and cost savings of conversational AI. The company has partnered with major FIs including ATB Financial, BECU, United Federal Credit Union, EQ Bank, Civista Bank, Truist Momentum and more.
Led by Dan Michaeli, co-founder and CEO, Glia provides a Digital Customer Service (DCS) solution that enriches web and mobile experiences with digital communication choices, on-screen collaboration, and AI-enabled assistance. The company has partnered with over 300 banks, credit unions, insurance companies and other financial institutions worldwide to improve the customer experience and drive business results.
The company has raised over $150 million and was recently valued at over $1B in by top tier investors.
FinSMEs
27/06/2022