Balto, a St. Louis MI-based Real-Time Guidance Platform for contact centers, raised $37.5M in Series B funding.
The round, which brought total funding to $52m, was led by Stripes joined by RingCentral Ventures, with participation from Sierra Ventures, TIA Ventures, OCA Ventures, Stage Venture Partners, SaaS Venture Capital, Sandalphon Capital, Cultivation Capital, and Atreides Management. In conjunction with the funding, Riadh Dridi, Stripes Operating Partner and CMO at Automation Anywhere, joins Balto’s board.
The company intends to use the funds to expand its business reach.
Led by Marc Bernstein, CEO, Balto provides an AI powered Real-Time Guidance Platform for contact centers to improve the level of the conversation, by scaling best practices to agents and giving insight into what’s working and what’s not.
The solution provides reporting, allowing organizations to tie agent behavior to call outcomes and scale top-performing behavior to the entire organization.
Since its launch in 2017, the company has provided over 160 million Real-Time Recommendations across dozens of enterprise customers, including AmTrust Financial, Katapult, Advantage Communications, and National General Insurance.
FinSMEs
20/08/2021