SupportLogic, a San Jose, Calif.-based intelligent support platform for customer support/success teams, raised $12m in seed and series A funding.
The latest round was led by Sorenson Ventures with participation from Sierra Ventures.
The company intends to use the funds for market expansion and customer acquisition efforts.
Founded in 2016 by Krishna Raj Raja, SupportLogic provides an intelligent support platform for Chief Customer Officers and VPs of Customer Support/Success to extract the voice of the customer from the company’s existing data — no need to run expensive survey programs anymore. SupportLogic reads every support ticket using natural language processing and deep neural network methodologies. The software extracts sentiment and other latent signals, then maintains context across ticket boundaries. By syncing with existing ticketing systems, the technology provides prescriptive recommendations, intelligent workflows, and seamless integration with collaboration software.
SupportLogic currently integrates with ticketing systems like Salesforce Service Cloud, ServiceNow, Zendesk, Freshdesk, Atlassian JIRA, and Microsoft Dynamics. It also works with collaboration software like Slack and Microsoft Teams. A number of global companies have deployed the company’s technology long-term, including Nutanix, Rubrik, and Databricks.