Stratifyd, a Charlotte, NC-based customer analytics company, received a $10m debt financing round.
CIBC Innovation Banking provided the financial resources.
The company intends to use the funds for future growth.
Led by Derek Wang, CEO, Stratifyd provides an AI-powered platform that ingests, analyzes, and visualizes omni-channel customer feedback, uncovering real-time insights. The platform looks at star ratings, surveys, marketplace reviews, call center transcripts, social media content, and many other forms of data.
Customers across a variety of industries, ranging from financial services and healthcare to consumer-packaged goods and retail, use the company’s AI insights to improve products and services, increase customer acquisition and retention, and grow revenue.
Investors include Georgian Partners, Arsenal Growth, and Mount Hopkins Investment Limited.