virtualQ, a Berlin- and Stuttgart, Germany-based provider of a phone waiting service, received funding from High-Tech Gründerfonds (HTGF).
The amount of the deal was not disclosed.
The company intends to use the funds to develop the product further, scale their team and realize the international market entry.
Founded in November 2014, virtualQ provides a service for people to wait virtually and hang up the phone. They can also line up with an app on their smart phone or using the Web. A push notification or text message is sent to inform the caller, when it is their turn. Thus they can be connected to an agent directly without waiting time. The service allows call centers to improve peak management and lower their line costs.
Call center pay a small fee for installation, a fee per saved waiting minute and an annual license fee. The service is free of charge for all callers.
First customers come from various industries such as energy, insurance, banking and telecommunications.
FinSMEs
14/10/2015