ServiceNow (NYSE: NOW), is to acquire Passage AI, a Mountain View, Calif.–based conversational AI platform company.
The amount of the deal – expected to close by the end of Q1 2020 – was not disclosed.
The acquisition will advance ServiceNow’s deep learning AI capabilities and will accelerate its vision of supporting all major languages across its Now Platform and products, including ServiceNow Virtual Agent, Service Portal, Workspaces and emerging interfaces.
Founded in 2016 by CEO Ravi N. Raj, CTO Madhu Mathihalli and CTO Mitul Tiwari, Passage AI provides a conversational AI platform built on deep learning models that can be trained to understand text in all major languages. Bringing together Passage AI’s conversational AI capabilities with it’s Now Platform and digital workflow capabilities, ServiceNow will expand its chatbot support for non–English languages and empower organizations to better understand the meaning behind work requests so they can take action to get the job done.
This deal builds on ServiceNow’s previous AI acquisitions, including transactions with Loom Systems, Attivio, Parlo, FriendlyData, Qlue and DxContinuum.