Gamalon, a Cambridge, Mass.-based artificial intelligence system that can process natural language and then explain what ideas are present and how they are organized, raises $20m in funding.
The round, which brings total funding raised to date to more than $32m, was led by Intel Capital with participation from .406 Ventures and Omidyar Technology Partners and existing investors Boston Seed Capital, Felicis Ventures and Rivas Capital. Other investors in Gamalon included Andy Bechtolsheim, Steve Blank, Ivan Chong, Adam D’Angelo, Georges Harik, and Raymie Stata.
The company intends to use the funds to continue to invest in R&D and to expand sales and marketing efforts to the enterprise.
Led by Ben Vigoda, Founder and CEO, Gamalon has developed Idea Learning® technology, which allows one person or a small group of people to understand what millions of people or customers are saying, and provide individualized responses and experiences.
Gamalon is already used by Fortune 500 enterprises across automotive, finance, insurance, manufacturing and telecommunications to turn millions of free-form customer messages and communication, including survey, phone transcripts, and trouble tickets, into actionable data to improve customer experience and retention.