CallDesk, a Paris, France-based provider of a virtual agent for customer support calls, raised €2.1m in funding.
Backers included Point Nine Capital and EQT Ventures.
The company intends to use the funds to continue to develop its platform and expand operations.
Led by CEO Vincent Gire, CallDesk operates an intelligent virtual agent that handles repetitive calls for companies to focus on high value interactions with customers. Sample tasks include appointment scheduling, order management, authentication, and call routing and qualification. All calls are served in SaaS from the cloud and the platform integrates seamlessly with the existing IT infrastructure.
FinSMEs
02/10/2017