Augment Solutions Inc., a San Francisco, CA-based provider of a customer experience-driven artificial intelligence (AI) platform, raised $5m in Series A funding.
Backers included Silicon Valley Data Capital and JAZZ Venture Partners.
Led by Matt Swanson, CEO, Augment emerged from stealth with the launch of its customer experience AI platform, which leverages a “human-in-the-loop” approach that allows brand representatives to deliver customer experience through live chat applications — backed by machine learning and a training set of over 100 million interactions.
Augment utilizes existing product and customer data across the enterprise to surface the most relevant suggestions in real time. Its data sets are optimized based on responses made by people, and continuously learns based on every customer interaction. Armed with the best-suggested responses based on a specific customer situation, call center agents can engage in better conversations, address customer issues and convert more interactions into revenue.
Current clients include Fortune 500 brands in the telecommunications, consumer electronics, retail and airline industries.