ResultsCX, a Fort Lauderdale, FL-based provider of transformational CXM (Customer Experience Management) services to global brands, acquired Huntswood, a Berkshire, UK-based consulting and customer solutions company.
The amount of the deal was not disclosed.
With the acquisition, ResultsCX will expand its service capabilities in the BFSI (banking, financial services, and Insurance) sector, and its connections with energy and water companies in Uutilities.
Led by CEO Martin Dodd, Huntswood provides consulting and customer solutions creating economic advantages for clients while addressing offshoring-related challenges. Founded in 1996, the company is headquartered in Berkshire, UK with centres of excellence in South Africa, including two in Durban and one in Cape Town.
Led by CEO Rajesh Subramaniam, ResultsCX is a provider of Customer Experience Management (CXM) solutions to 75+ global brands, including Fortune 100 and 500 companies. For 30+ years, it has served brands – across healthcare, media, telecom, fast growth technology, retail, banking and financial services, and other industries – to drive customer and business outcomes.
Commenting on the news, Rajesh Subramaniam said: “Huntswood stands out as a market leader in complaint management, remediation, and fraud resolution, drawing upon over two decades of invaluable experience in customer service. This gives them a unique capability to identify and resolve customer pain points with remarkable efficacy. Aligning with a brand like Huntswood perfectly fits into our strategic growth objectives in Europe. It also significantly extends our reach by establishing a presence in South Africa, an increasingly sought-after offshoring destination renowned for its customer-centric workforce and the ability to handle diverse and complex work.”
FinSMEs
14/02/2024