Cogito, a Boston, MA-based company which specialises in real-time AI coaching and guidance for the enterprise, raised an undisclosed amount in funding.
The round saw participation from Goldman Sachs Asset Management, Telcom Ventures, Schechter Private Wealth, Safar Partners, and Lions Capital.
The company intends to use the funds to accelerate innovations aimed at reducing employee and customer complexities and improving overall customer satisfaction.
Led by CEO Josh Feast, Cogito uses AI to deliver real-time coaching and guidance to contact centers and frontline teams. It supports agents and supervisors to improve effectiveness, experience and empathy by providing human-aware and human-empowering coaching and insights.
The company is investing in its own workforce with two new executive team appointments. Naomi Nuta has been named as Cogito’s Vice President of Marketing, while Mark Theall has been appointed as Vice President of Growth.
Brands, including 8 of the Fortune 25, use Cogito to improve connections with their team and customers.
FinSMEs
24/10/2023