Engageware, a Boston, MA-based provider of cloud-based customer engagement software, acquired Aivo, a Buenos Aires, Argentina-based provider of conversational and generative AI technology.
The amount of the deal was not disclosed.
With the acquisition, Engageware will expand platform capabilities to help financial institutions, wealth and asset management firms, insurance brokers and other enterprises automate customer service, reduce call center workload, increase sales and improve operational efficiencies.
Led by Martin Frascaroli, CEO and Founder, Aivo specializes in artificial intelligence-driven solutions for enterprise customer engagement. It has customer relationships across fintech and banking, telecom and retail. To date, it has more than 200 clients and over 150 million user conversations. Aivo operates in the Americas and Europe.
Led by CEO Nina Vellayan, Engageware is a provider of customer engagement solutions, enabling businesses and organizations to resolve their customers’ needs with the interaction. Its end-to-end platform is empowered by conversational and generative AI to automate responses to routine questions, provide instant access to knowledge bases, and give organizations a holistic view of the customer journey.
FinSMEs
24/08/2023