UpdateAI, a Pasadena, CA-based provider of a ChatGPT-powered Customer Success platform, raised $2.3m in funding.
The round was led by IdealabX with participation from Stage Venture Partners, Zoom Ventures, a16z’s scout fund, Howard Morgan, and CS Angel.
The company, which had previously raised $1.7m, intends to use the funds to expand operations and its business reach.
Led by Josh Schachter, Co-Founder and CEO, UpdateAI provides a ChatGPT-powered Customer Success platform that generates Smart Summaries™️ of customer meeting notes and automates CS follow-up workflow. The software leverages proprietary conversational AI technology, integrated with ChatGPT, to identify and analyze the most critical signals for post-sales teams. The platform automates post-call tasks, such as sending follow-up emails to customers and sharing notes with systems like Salesforce.
While the current product focuses on enhancing productivity, the company’s long-term vision is to elevate the role of Customer Success teams by enabling them to utilize conversational data in a cross-functional manner.