SmartAction, a Fort Worth, TX-based AI platform provider specializing in advanced Intelligent Virtual Agents (IVA) and conversational AI solutions, raised an undisclosed amount in new funding round.
The round, which brought the current strategic growth capital amount to a $38 million, was led by existing investors TVC Capital and Staley Capital with the support of ORIX Corporation USA.
The company intends to use the funds to advance its AI-powered technology platform and expand its commercial team to meet the demand for its customer support solutions.
Led by CEO Kyle Johnson, SmartAction is a leader in purpose-built AI-powered Virtual Agents for customer service in the contact center industry. Its technology and CX services enable conversational AI experiences over voice, chat, and text, freeing up live agents to handle human-necessary and conversations. Its clients include AAA, DSW, Electrolux, and Choice Hotels.
FinSMEs
24/05/2023