Parloa, a Berlin, Germany-based enterprise software provider, raised €20M in Series A funding.
The round was led by EQT Ventures and including new funding from existing investors Newion and Senovo, as well as founders from numerous German unicorns such as Erik Muttersbach and Michael Wax (Forto), Hanno Renner (Personio) and Nicolas Peters (Signavio), German contact center entrepreneur Jens Bormann (Muuuh! Group) as well as soccer professional and business angel Mario Götze.
The company intends to use the funds to accelerate its international expansion across global markets.
Led by CEO Malte Kosub, and Stefan Ostwald, Parloa is an AI company focused on automating customer service enabling thousands of automated calls and chats simultaneously. Its Contact Center AI platform uses technology to extend natural-sounding customer conversations across all relevant service channels. Parloa combines different AI components, including its own AI modules as well as large language models like Generative Pre-trained Transformer (GPT) via Azure OpenAI Service.
Customers include insurance companies ERGO, Helvetia, Swiss Life and AdmiralDirekt, retail companies Decathlon, HSE und Thalia, Teamviewer, and the German Red Cross.
Parloa now employs more than 100 people.
FinSMEs
03/04/2023