Acqueon, a Singapore-based provider of omnichannel customer engagement software, received a majority growth investment from Long Ridge Equity Partners.
Existing investor Everstone Capital has exited its majority stake and remains a minority equity holder in the company.
The transaction – whose amount was not disclosed – will enable the company to further extend its position via accelerated product innovation, channel partner expansion, and continued investments in its people, platform, and client services. The investment follows a period of growth for Acqueon, with over 200 enterprise customers across financial services & banking, healthcare, retail & distribution, and the public sector leveraging Acqueon’s platform to orchestrate and execute their omnichannel customer engagement strategies.
Founded in 2019 and led by Ashish Koul, CEO, Acqueon has created a modern customer engagement platform that allows enterprises to proactively connect with customers for outbound sales, service, and revenue capture opportunities using customers’ preferred communication channels. The company’s proprietary technology platform integrates with existing contact center technology, centralizes customer data across disparate silos, and enables personalized campaign creation with holistic, fully automated compliance built in. Its real-time agent guidance and coaching technology drives increased customer conversion and revenue capture while optimizing agent productivity and contact center efficiency.
The company’s platform is used by 200+ customers and 110,000 agents, across industries, to increase sales, implement proactive service, improve collections, and establish consumer loyalty.
FinSMEs
27/10/2022