Cresta Raises $80M Series C Funding, Valued at $1.6 Billion

Zayd Enam, Founder/CEO of Cresta.

Cresta, a San Francisco, CA-based leader in real-time intelligence for contact centers, closed an $80m Series C financing round, at a $1.6 billion post-money valuation.

The round was led by Tiger Global, with participation from Genesys, Five9, J.P. Morgan Chase, CarMax and Zoom and previous investors Sequoia Capital, Greylock Partners, Andreessen Horowitz, and Porsche.

Led by CEO and Co-Founder Zayd Enam, Cresta provides a real-time intelligence platform for contact centers turning real-time intelligence into real-time action. 

The company provides three solutions for contact centers.

  • Cresta for Agents
  • Cresta for Managers
  • Cresta for Business

It powers customer experiences for companies like CarMax, Blue Nile, Earthlink, Intuit, and Porsche. 

The company recently hired Ping Wu, the co-founder of Google Contact Center AI, as its Vice-President of Engineering and Product.