Chatdesk, a New York-based customer support tech company, raised $7M in funding.
The round was led by Cultivation Capital with participation from Harlem Capital, Serena Ventures, Menlo Ventures, Stormbreaker Ventures and Fika Ventures.
Led by Aneto Okonkwo, Co-Founder & CEO, Chatdesk combines machine learning with U.S-based agents to connect a user’s social channels, email, SMS and chat to clear ticket backlogs and turn social comments and DMs into conversions.
The platform connects with existing customer service systems like Zendesk, Gorgias, Intercom, Ada, Gladly, Kustomer and more, as well as a brand’s social media platforms like Facebook, Instagram, Twitter and TikTok. It then finds “Superfans” of a brand to become Chatdesk Experts and handles the hiring, training and staff scheduling to instantly scale the customer support team. On the backend, machine learning analyzes previous support messages to create an evolving, on-brand knowledge base. Chatdesk’s technology enables Superfans to respond to customer questions with the brand’s voice and policies from day one.
Hundreds of brands including Thinx, Shea Moisture, Factor Meals, Moo.com and Mented Cosmetics use it to scale their customer support and drive sales.
FinSMEs
19/01/2022