PolyAI, a London, UK-based provider of enterprise-ready voice assistants, raised $14m in funding.
The round was led by Khosla Ventures.
Led by Dr Nikola Mrkšić, Co-founder & CEO, PolyAI uses machine learning and AI to understand customers’ intent and identify accurate responses. Callers can speak to its voice assistants as they would to a human, questions do not need special formulation or keywords, unlike previous generations of voice technology.
The product offering is available in 50+ languages and is currently in use by banks, telcos, retailers and hospitality groups across Europe and North America.
A spinout of the University of Cambridge in the UK, the company currently has a dozen clients in the UK and US, spanning industries including hospitality, banking and having recently signed deals with Landry’s Entertainment, Greene King, Starling Bank and Viasat.
PolyAI has raised a total of $28m to date. Khosla Ventures is joining Point72 Ventures, Amadeus Capital Partners, Passion Capital, Sands Capital and Entrepreneur First as investors.
It has 60+ employees across the US and the UK.