ArenaCX, a Raleigh, N.C.-based the customer service marketplace delivering on-demand support to businesses, raised $2m in seed funding.
The round was led by Sovereign’s Capital.
The company intends to use the capital to further enhance its software platform, including integrations with more customer support software providers.
Led by Doc Shufelt, CEO, ArenaCX provides a network of integrated contact centers that enable businesses to access the amount of support they need on demand. It gives companies the flexibility to scale customer service teams up or down with support demand by dynamically matching businesses’ support volume with trained agents in its contact center network. The company’s management software platform empowers support leaders to achieve results while managing the optimal mix of cost and speed resulting in less time and money spent in traditional functions like hiring, training and scheduling.
ArenaCX plugs directly into a business’ existing customer service software suite, using machine learning to categorize, prioritize, and assign customer support tickets. The software has native forecasting capabilities and dashboarding that gives support leaders total control over their operations.