Kustomer, a NYC-based provider of a SaaS enterprise customer service platform, raised $40m in Series D funding.
The round, which brings total funding to $113.5m, was led by Tiger Global Management, with participation from current investor Battery Ventures.
The company intends to use the funds to further invest in automated intelligence and to grow abroad by increasing its European presence.
Founded in 2015 and led by Brad Birnbaum, CEO, Kustomer provides a SaaS based omnichannel platform that uses intelligence to automate repetitive, manual tasks and provide service agents insight into a customer’s history. Leveraging customer data and omnichannel communication capabilities, the system enables companies to connect with their customers
The platform is used by leading service-oriented brands including Ring, Rent the Runway, Glovo, Glossier, Away and UNTUCKit.
In addition, Wendi Sturgis, the CEO of Yext Europe and Chief Client Officer at Yext, joined Kustomer’s Board of Directors as an independent board member.