Customer Experience Platform CloudCherry Raises $9M

getcloudcherryCloudCherry, a Salt Lake City, UT-based provider of a Customer Experience Management (CEM) platform, raised $9m in Series A funding.

The round was led by Pelion Venture Partners with participation from additional funds coming from existing investors Cisco Investments, Vertex Ventures and IDG Ventures India. In conjunction with the funding, Donald Tucker, Head of Collaboration Corporate Development and Venture Investments at Cisco, and Brett Wingo, Senior Vice President, CX Platforms at Cisco, will both join the CloudCherry Board of Directors as Observers.

The company will use the capital to build on its early successes and grow its North American Sales and Marketing teams, build out its go-to-market capabilities, and expand its technological lead through a laser focus on Data Sciences for CX.

Led by Vinod Muthukrishnan, Founder and CEO, CloudCherry provides a Customer Experience Management (CEM) platform that combines customer journey mapping, out-of-the-box integrations, and predictive analytics to provide quick insight.
The company serves Puma, Cisco, DBS Bank, Petronas, Clearview and Solarity, among others.




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