Topbox, a Potomac, Md.-based provider of omni-channel customer experience analytics software, raised a significant amount of growth capital.
The round was led by Telescope Partners, a growth equity firm based in San Francisco.
The company plans to use the growth capital to scale its marketing, sales, and development efforts.
Led by CEO Chris Tranquill, Topbox provides a SaaS platform that aggregates and synthesizes customer interactions from every channel and at every stage of the customer lifecycle for analysis, trends discovery, and reporting. Combining voice and text data from calls, chat, SMS, email, social media, reviews, surveys, and more, the solution gives businesses a comprehensive view of the customer experience, and the ability to drill down into friction points, product insights, and cost-to-serve performance.