BirdEye, a Sunnyvale, CA-based provider of a business reputation and customer experience (CX) platform, raised $25m in funding.
The round was led by World Innovation Lab (WiL) with participation from existing investor Trinity Ventures. As part of this financing, veteran VC Rob Theis joined BirdEye’s Board of Directors.
The company intends to use the funds to accelerate product innovation and growth of enterprise business in several verticals.
Led by Naveen Gupta, CEO, BirdEye provides a SaaS based business reputation and customer experience platform that leverages customer feedback to acquire and retain customers. The integrated platform enables over 15,000 businesses in multiple verticals to improve their online presence, brand monitoring, reputation marketing, customer experience management, business intelligence and competitor analysis activities.
The company had raised $8M in Series A in 2016 from Trinity Ventures, Marc Benioff, CEO and founder of Salesforce; Jerry Yang, co-founder of Yahoo; Gokul Rajaram, Godfather of Google AdSense; and Kevin Weil, Head of Product at Twitter and Instagram.