Frame AI, a NYC-based AI-driven platform for operationalizing Voice-of-Customer, raised $6.3m in Series A funding.
The round – which brought total funding including their seed, led by FirstMark, to over $10M – was co-led by G20 Ventures and Greycroft. In conjunction with the funding, Bill Wiberg, Co-founder and Partner of G20 Ventures, will join Frame AI’s board of directors.
The company intends to use the funds to strengthen the enterprise-focused capabilities of its AI-driven Voice-of-Customer platform, including deep data integrations with and automation of existing operational tools.
Led by CEO George Davis, Frame AI provides a product suite, which operates as an early warning system for Customer Experience (CX) leaders, using proprietary machine learning to prioritize attention around emerging themes at the conversation, account, or segment level. By continuously consolidating data from existing channels such as CRMs, call centers, and helpdesks, Frame is able to surface issues long before they would appear in any other kind of Voice-of-Customer reports, enabling a proactive CX practice that retains and expands key accounts. Frame AI works with B2B SaaS enterprises.