Directly, a San Francisco, CA-based provider of a platform to allow enterprises to launch and train virtual agents, raised $20m in funding.
The round, which brought the total amount raised to date to over $55m, was led by Industry Ventures, Samsung NEXT, AvidBank, with participation from existing investors M12, Costanoa Ventures, True Ventures, and Northgate.
The company intends to use the funds to expand operations and its business reach and its tech development efforts.
Co-founded by Antony Brydon, Jean Tessier, and Jeff Patterson, and led by newly appointed CEO Mike de la Cruz, Directly is a leader in support automation, enabling enterprise companies to launch and train virtual agents to increase their automation rate. Airbnb, Microsoft & Samsung use the company’s AI platform to tap the expertise of their most experienced customers, delivering content, training & answers to their virtual agent to boost performance. The platform, which gives customers personalized support interactions, integrates with CRM applications, messaging applications, and virtual agents.