Cogito, a Boston, MA-based in augmented intelligence company, raised $37m in Series C growth equity funding.
The round was led by Goldman Sachs Growth Equity (GS Growth), with participation from existing investors Salesforce Ventures and OpenView. In conjunction with the funding, Mark Midle of Goldman Sachs’ Merchant Banking Division, has joined Cogito’s Board of Directors.
The company will use the funding to accelerate go-to-market, expand research and development, and grow its team.
Led by Joshua Feast, CEO, Cogito provides human aware technology to allow professionals to elevate their performance by analyzing hundreds of conversational behaviors to give live in-call guidance combined with a real-time measure of customer experience to be more confident and empathetic. Cogito automatically provides insight into a customer’s perception of an interaction and leverages deep learning to improve over time.
Since its founding out of the MIT Human Dynamics Lab, the company has experienced growth with its solution now deployed to thousands of sales and service representatives within insurance and financial services enterprises. Companies such as Humana and MetLife have adopted the technology to empower employees and increase customer loyalty.