Guru, a Philadelphia, PA-based knowledge management solution that keeps customer-facing teams up-to-date with knowledge accessible in every application they use, raised $9.3m in Series A funding.
The round was led by Emergence Capital with participation from FirstMark Capital and MSD Capital.
The company intends to use the funds to to continue building the team and further invest in machine-learning capabilities.
Led by Rick Nucci, Co-Founder, CEO, and Mitchell Stewart, Co-Founder, CTO, Guru provides bots and browser extensions to share, capture and reuse knowledge withing an organization, to help coach teams in real-time to respond to customer queries based on the context they are working in. Guru delivers the information sales and support staff need to do their jobs, using bots and browser extensions to embed it directly into popular applications, including Slack, Zendesk, Salesforce and Gmail. Over the past two years, the company has added more than 300 actively engaged customers, including Shopify, Square, Intercom, Dell, Optimizely, InVision and Procore.