Helpshift, a San Francisco, CA-based developer of a customer support service for mobile apps, has closed a $3.2m seed funding.
Led by co-founder and CEO Abinash Tripathy, Helpshift provides an in-app customer support solution, which is offered as a SaaS (Software-as-a-Service) and is hosted in the cloud. The company currently provides support for Apple devices (iOS) and HTML5 and is committed to expand and being cross platform.
The solution includes an in-app mobile messaging experience for users to communicate via short messages about problems they are facing. Detailed, device-specific diagnostics and screenshots can be sent inline with these messages, which enables a customer service representative to address customer issues from the Helpshift dashboard in real-time.