Package.ai, a Tel Aviv, Israel-based AI-based developer of a platform that empowers customer engagement and last-mile logistics for big-box retailers and service providers, raised $14M in Series A funding.
The round was led by Susquehanna Growth Equity (SGE).
The company intends to use the funds to continue scaling its platform, grow its customer service teams and expand partnerships with retailers.
Co-founded by CEO Ziv Fass and CTO Yoav Sadeh, Package.ai provides a platform combining Gen-AI technology, last-mile intelligence and customer engagement data for brands to improve operational efficiency while providing humanlike services at scale with a more personalized customer experience from the website or store interactions through to the final step of the delivery process.
It is used by retailers such as The Dufresne-Spencer Group (DSG), Big Sandy Superstore, Bob Mills Furniture and Don’s Appliances.
Commenting on the news, Ziv Pass said: “The tech and retail industry is evolving from point solutions for last-mile management and customer engagement to a unified and specialized AI platform. This paradigm shift enables our customers to break the tradeoff between logistical efficiency and a quality customer experience to generate significant gains in customer satisfaction and loyalty. We look forward to collaborating with SGE, whose operational expertise and belief in our mission will be invaluable as Package.ai continues on its growth trajectory.”
FinSMEs
21/01/2025