Cresta, a Palo Alto, CA-based provider of an end-to-end generative AI platform for contact centers, raised $125M in Series D funding.
The round was led by World Innovation Lab (WiL) and QIA with participation from Accenture, EnvisionX Capital, LG Technology Ventures, Qualcomm Ventures, and Workday Ventures, Andreessen Horowitz, Greylock Partners, J.P. Morgan, Sequoia Capital, and Tiger Global. This brings the company’s total funding to overĀ $270 million.
The company intends to use the funds to double down on its existing product suite, scale its go-to-market efforts, and develop the next generation of virtual agents.
Led by CEO Ping Wu, Cresta combines AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work better. With Cresta, customers can uncover real-time insights and behavioral best practices in order to scale winning behaviors across their human agents, while automating mundane tasks using virtual agents.
Cresta today also announced several major milestones for the company:
- In the last two years, the company has nearly quadrupled its annual recurring revenue (ARR) and nearly doubled its customer base.
- Cresta will be rapidly scaling R&D, opening two new engineering hubs in Romania and India to add to existing offices in Palo Alto, San Francisco, New York, Berlin, and Toronto.
- Cresta has appointed Rob Theis, General Partner and Chief Investment Officer at WiL, to the company’s board of directors.
FinSMEs
28/11/2024