Gorgias Raises $29M in New Funding


Gorgias, a San Francisco, CA-based provider of a customer experience (CX) platform, raised $29M in funding.

The round was led by SaaStr and Alven, with participation from Horsley Bridge, Amplify, Shopify, Sapphire, CRV and Transpose Platform. Sunil Dhaliwal from Amplify has also been added a Board observer.

The company intends to use the funds to expand its suite of AI tools – including Automate – to help ecommerce brands automate their customer support.

Founded in 2015 by Romain Lapeyre and Alex Plugaru, Gorgias provides an AI powered customer experience platform for ecommerce. It integrates automated customer support and marketing, driven by cutting-edge conversational AI. Founded on millions of ecommerce-specific conversations and channel data, Gorgias is an automation tool for ecommerce brands on Shopify, BigCommerce, Magento, and WooCommerce.

More than 15,000 brands of all sizes use Gorgias including Steve Madden, Olipop, Glamnetic, TUSHY and Marine Layer.

The team now includes 300 employees across 16 countries, with offices in San Francisco, Paris, Toronto, New York City, Sydney, Belgrade, Buenos Aires, and Charlotte.