Lightico, a Tel Aviv, Israel-based provider of a platform for digital customer interaction, acquired Vizolution, a London, UK-based customer experience technology provider.
The amount of the deal was not disclosed.
The acquisition combines Vizolution’s agent-assisted and self-serve solutions with Lightico’s Compliant Digital Completion Platform, including its workflow-integrated eSignature, document collection, and identification & verification services. Additionally, Vizolution’s team will join Lightico’s organizational structure with Zviki Ben Ishay, CEO, and Bill Safran, Vizolution’s CEO, transitioning to Chief Strategy Officer for the 150-person strong company. HSBC Ventures, Santander Consumer Finance, Natwest and Development Bank of Wales join Lightico’s current backers Capital One Ventures, Crescendo, Lool Ventures, Mangrove Capital, Oxx, and Spinach Angels.
Vizolution provides a SaaS based CX platform that enables global enterprises across 13 countries to improve customer journeys.
Led by CEO Zviki Ben Ishay, Lightico is a SaaS platform that empowers businesses to accelerate their customer journeys through automated workflows. With the Lightico Compliant Digital Completion Platform, companies leverage no-code workflows to collect customer eSignatures, documents, and payments, and authenticate ID in real time. Enterprises, including Fortune 500 companies in highly regulated industries such as finance, insurance, and telecommunications, use Lightico to make their customer journeys efficient, compliant and streamlined.
The joint company’s solutions are already in use by leading companies in the financial services sector, including Capital One, GM Financial, HSBC, Santander Consumer Finance, NatWest, BNP Paribas, TD Bank, and by telecom companies including, BT/EE, VMO2, and Three.
FinSMEs
12/06/2023