PartnerHero Acquires Summatti

partnerhero

PartnerHero, a global customer operations outsourcing company, acquired Summatti, a Waterloo, Ontario, Canada-based conversation intelligence platform for an undisclosed amount.

The acquisition accelerates PartnerHero’s plan to build an omnichannel CX operations platform.

Led by Sid Bhambhani, chief executive officer, Summatti is an AI-powered conversation analytics platform for customer experience teams that automates the process of conversation review and surface real-time insights.

Summatti’s founders, Bhambhani, and Rashmi Bhambhani, will join PartnerHero full-time.

PartnerHero is a provider of premium customer operations outsourcing, including customer support, trust & safety, content moderation, and quality assurance. The company has offices in the United States, Honduras, Romania, and the Philippines, and remote employees in dozens of additional countries.

FinSMEs

04/05/2023