Gladly Secures $55M in Funding


Gladly, a San Francisco, CA-based provider of a customer service platform, raised $55M in funding.

The round was led by Riverwood Capital, with participation from Greylock, GGV, NEA and Glynn Partners.

The company intends to use the funds to support innovation of its people-centered customer service platform. 

Led by CEO Joseph Ansanelli, Gladly offers a customer service platform built around people, not tickets, which helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in voice, email, SMS, chat, social messaging, self-service, Gladly consolidates all customer requests into one, lifelong conversation stream regardless of channels, which are built-in natively, so agents don’t have to switch channels or deal with duplicated issues.

The company serves brands like Allbirds, Bombas, Crate&Barrel, Ulta Beauty, Warby Parker, and more.