Unifonic, a Riyadh, Saudi Arabia-based provider of a communications platform as a service (CPaaS), acquired Sestek, an Istanbul, Turkey-based R&D-focused AI-powered conversational automation company.
The amount of the deal was not disclosed.
With the acquisition, Unifonic will continue to expand their suite of customer engagement products and geographic reach.
Founded in 2000, and led by CEO Prof. Levent Arslan, Sestek has developed a suite of AI-powered conversational solutions that empower companies to improve their customer experience activites. Current customers include large enterprises (including banks and financial services), global contact center technology and business process outsourcing providers. The company has over 140 employees which includes a team of 100+ R&D and technology specialists.
Led by CEO Ahmed Hamdan, provides a communications platform as a service. Its solutions integrate customer communication channels, including text, voice, messaging and web, into a single platform that enables companies to create customer relationships. The company connects local enterprises with their customers. This includes leading banks, financial institutions and government entities throughout the region, as well as healthcare providers, retail and e-commerce, and transport and logistics providers worldwide.
FinSMEs
14/10/2022